The best first thing to check is your wifi signal strength or rssi which can be found in the device health section of your ring app.
Ring doorbell live view slow.
Protect your home watch over what s important from your phone with video doorbells indoor outdoor security cameras alarm systems more.
Once you have determined why your ring doorbell is lagging the next step is to fix the problem.
To determine the reason for your lag go to the device health page of the ring app on your phone or tablet.
I have fast internet connection and even got a brand new ring doorbell thinking that would fix it.
However what many people miss is that live view mode doesn t work if your ring doorbell is running on battery power.
The first thing you should check if you can t connect to do a live view or view a video is the connection between your mobile device and the internet.
There are several troubleshooting options to get your doorbell working as fast as possible.
Is it normal for the live view to be slow sometimes.
When you opened your ring app to view the event you got a blurry screen with a message that the app was having trouble connecting to the ring device.
Slow internet upload and download speeds.
Removing and reinstalling the ring app is a quick way to ensure.
You answer the notification on your app and by the time you finally connect to the camera the person is gone.
Someone walks up to your door and hits the button.
Poor connection between your mobile device and the internet.
The only devices on the extender s network are the floodlight cam and a ring video doorbell.
My ring video doorbell is lagging.
Ring app is having trouble connecting to the ring device and showing video you may have recently received a notification on your mobile device of a motion event in your ring app.
Other times it s nearly instant.
A poor connection between your ring device and your router.
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Hi rkk video connection concerns are often related to wifi mobile device or ring app communication variables.
You can power your ring doorbell unit either using the internal battery or wire it up to your existing doorbell s wiring which turns the internal battery into a backup in case of a power outage.
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If you find that your devices are still having a slow load for the live view i have a few tips and tricks that you can do to help load the live view quickly as well as address any choppy video audio concerns.